Return Policy

🔍 Insights into Bonte Farm's Return Policy

Expertly sourced products with a no-return or exchange policy. Protea plants originate from South Africa and Australia and can be sensitive to extreme heat and cold. Please check your growing zone and research protea care requirements before placing an order. 

⚠️ Damages and Issues

  • Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect.
  • Send your order number and a photo of the damaged item to hello@bontefarm.com so we can evaluate and make it right.
  • We handle these cases individually but always strive for a satisfactory solution—we want you to love your plants as much as we do!

đź“ť Please Note

  • Losing 1–2 small branches during transit is normal and does not harm the plant’s health.
  • We often prune branches to encourage growth.
  • A few yellow leaves or tips are part of the natural growth cycle.
  • Severe damage that affects the plant’s vitality upon arrival guarantees a full refund.
  • See also Protea Care Guide for growing tips.

đź’µ Refunds

  • Plants damaged due to shipping or heat will be refunded accordingly.
  • Email hello@bontefarm.com immediately after unboxing with images of the damaged plants.
  • Refunds are processed to your original payment method within 10 business days.