Return Policy

🌿 Bonte Farm Return & Refund Policy

Returns & Exchanges

Due to the perishable nature of live plants, all sales are final. We do not accept returns or exchanges.

Our Protea plants are sourced from South Africa and Australia and can be sensitive to extreme temperatures. Please review your growing zone and research Protea care requirements before placing your order.

⚠️ Damages & Order Issues

Please inspect your order immediately upon delivery.

If your plant arrives damaged, defective, or if you receive the wrong item, please contact us within 3 days of the recorded delivery date. Claims submitted after 3 days of delivery cannot be honored.

To submit a claim, email hello@bontefarm.com with:

Your order number
Clear photos of the plant and packaging
A brief description of the issue

We review each claim individually and will work with you to find a fair resolution.

📝 Please Note

The following conditions are considered normal and do not qualify for a refund or replacement:

Loss of 1–2 small branches during transit
Routine pruning performed to encourage healthy growth
A small number of yellow leaves or leaf tips as part of the natural growth cycle
Minor cosmetic imperfections that do not affect the plant's health

If a plant arrives with severe damage that materially affects its vitality or survival, we will provide a replacement or a full refund at our discretion.

For growing recommendations, please refer to our Protea Care Guide.